Returns & Refunds policy on digital products

Returns & Refunds Policy

At Esjaysplanner, all of our products are digital downloads. Due to the nature of digital products, all sales are final and we do not accept returns, exchanges, or cancellations once your order has been processed.

Exceptions & Support
If you experience any issues with your files (such as problems with downloading, corrupted files, or receiving the wrong item), please contact us at [esjaysplace@gmail.com] within 7 days of purchase. We’ll be happy to assist you and ensure you receive the correct and working files.

Please Note:

• Digital products cannot be “returned” once downloaded.

• Be sure to review your order carefully before completing your purchase.

• If you have any questions about a product before buying, feel free to reach out to us!

Thank you for supporting Esjaysplanner!

Returns & Refunds policy on physical products

Returns & Refunds Policy

Thank you for shopping with Esjaysplanner! Each of our Print on Demand products is made especially for you as soon as you place an order. Because of this, all sales are final and we do not accept returns or exchanges for reasons such as incorrect size, color, or buyer’s remorse.

Damaged or Defective Items
If your order arrives damaged, misprinted, or you receive the wrong item, please contact us at [your support email] within 7 days of delivery. Include your order number and a photo of the issue, and we’ll be happy to send a replacement or issue a refund.

Please Note:

• We cannot accept returns or exchanges for reasons unrelated to product quality.

• Double-check your order details (size, color, etc.) before completing your purchase.

• If you have questions about sizing or product details, please reach out before ordering!

Your satisfaction is important to us, and we’re here to help if there’s a problem with your order.

Thank you for choosing Esjaysplanner!